Responsibilities

Learn and understand Greenlight Guru’s software products and the industry that utilizes them
Respond promptly to all inbound support tickets and emails
Provide email, chat, phone, and video support to customers
Escalate issues to appropriate stakeholders to resolve promptly
Build strong relationships with colleagues and clients
Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
Participate in testing new features and releases.

Qualifications

A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems
A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems
Able to gracefully juggle multiple customer needs and responsibilities
Tech-savvy and comfortable toggling between various SaaS tools
Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus

Employment type	Full-time
Remote policy	Office Only